Там на сайте есть же номер телефона...
If you have problems with your payment
You can contact us at 1-833-760-1162 if you:
- haven’t received any money after 5 business days, and you’ve waited another 3 to 5 days for your bank to process the deposit
- didn’t receive the right amount
-need help with the application
We answer calls Monday to Friday, from 8 a.m. to 8 p.m., Eastern time.
We offer interpretation services in Ukrainian and Russian.
www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/ukraine-measures/settlement/get-financial-assistance.html#contact