The Canada Border Services Agency (CBSA) “Contact Us” is available for the public to ask general questions about the programs and services offered by the CBSA. For privacy and security reasons, the CBSA does not answer e-mails regarding personal or business customs cases, immigration-related situations, or third party requests. Information is provided in a general context only.
All decisions with regards to entry into Canada ultimately rest with the CBSA Border Services Officer (BSO) at the port of entry. This service does not provide decisions on persons entering Canada.
Note that there are several factors that BSOs must take into account before determining whether a person is admissible into Canada, and each person will be dealt with in person on a case-by-case basis. The burden of proof rests with the foreign national seeking entry to Canada to satisfy the BSO they are admissible in accordance with the Immigration and Refugee Protection Act and Regulations. In general a person must have in their possession appropriate travel documents and be personally admissible into Canada and support the validity of their activity.
Unfortunately, the CBSA is not in a position to answer your inquiry; yours is an issue which should be answered by Immigration, Refugees and Citizenship Canada (IRCC), the organization responsible for work permits, study, visitor, temporary, and resident applications in Canada.
As the issue of visitor visas falls under the responsibility of IRCC, we recommend that you contact them about this matter. From within Canada you may contact IRCC at 1-888-242-2100.
If you are located outside of Canada, please contact your nearest Canadian visa office.
For information on countries requiring visas, please visit the IRCC website.
The IRCC website provides information about entry requirements to Canada.
Additional contact information for IRCC is available on their website.
