Alternate travel arrangements and refunds
In situations outside its control, the airline operating the flight must ensure that the passengers complete their journey. If a flight is cancelled or once a flight delay has reached three hours, the airline must provide the passenger with a confirmed reservation on the next available flight that is operated by the original airline, or an airline with which the original airline has a commercial agreement. The flight must depart within 48 hours after the departure time indicated on the passenger’s original ticket. If the airline cannot provide a reservation on a flight that departs within 48 hours of the original departure time indicated on the passenger's ticket, the airline must, at the passenger’s choice;
• Provide a refund; or
• Make alternate travel arrangements for passengers, free of charge. The details of the new flight depend on the size of the airline, as follows.
