Dear NATALIA
Unfortunately, we were unable to process your COVID-19 test and your results will not be available due to one of the issues listed below:
Specimen collection was not observed by a trained technician
Missing or incomplete information on the specimen or requisition
Specimen integrity was compromised (e.g. specimen leaked)
Please request a replacement Home Collection Kit as soon as possible by following one of the steps below:
- Phone our call centre at 1-877-313-4982 with your last name and Order ID (if available)
Or
- Visit www.lifelabs.com/how-to-order-a-replacement-kit and follow the steps to order a replacement kit online
When you receive your replacement kit, please register it online at www.lifelabs.com/COVIDkit/. Once you have registered your new kit, book a virtual appointment at www.lifelabs.com/book-your-virtual-appointment/ in order to be guided through the self-collection.
As a reminder, if you travelled by land or sea, you must register both your Day 1 and Day 8 (if required) Home Collection Kits in order to obtain unique Order IDs for each kit.
If you travelled by air and had your first COVID-19 sample collected at the airport, you must register your Day 8 kit in order to obtain your unique Order ID for the sample collection. Note, if you originally had collection performed onsite, the Home Collection Kit can be used to collect a new sample.
If you have any questions, please contact our customer service line at 1-877-313-4982.
We apologize for the inconvenience and thank you for your patience,
The LifeLabs FlyClear™/Land Border Team
Всем доброе утро. Вчера мне и дочке пришло такое сообщение. У нас тесты брали в Торонто. Мы сейчас на карантине. Как-то я не поняла, если я пересекала по воздуху, о мне всё таки сделать только на 8 день, или ещё раз один сделать, а потом на 8 день.
