The information provided does not match what is in our system
The system will only link an application if the information you enter matches the application exactly. Make sure you don’t have any extra spaces before or after what you type into each field.
If you contacted us after you applied and updated any information, including passport information, provide the most recent information.
These are the most common issues experienced when trying to link an application.
Enter your name as it appears on your passport if you applied on paper. This is what we enter into our system.
If you’re applying for family sponsorship, in the last question, “Number of family members, including the primary applicant, that are part of this application”, also include the sponsor and the co-signer (if applicable). The number entered will be at least 2.
If you selected the option Place of Birth under Applicant’s personal information, enter the “City/town of birth” as it appears on your passport (if applicable) or the IMM 0008 form, if no passport information was provided.
