We're obligated to let you know that TELUS has been notified of an alleged copyright infringement associated with your Internet connection. Rest assured that we are committed to keeping your personal information confidential and you have not been identified to the copyright holder.
For further details regarding this allegation, please review the attached notice received from the copyright holder or its agent. The notice has been forwarded in the form and language in which it has was received, as required by the Copyright Act. Please note that TELUS is not responsible for the content of this notice. Any questions regarding it should be directed to the contacts listed in the notice.
Industry Canada has created a customer FAQ that might assist in answering your questions about copyright notifications available at http://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02920.html.
We understand that this activity may be unintentional. We recommend you take the following steps to prevent further alleged infringements from occurring:
- Protect your wireless network with a password to prevent unauthorized use
- Share this notice with everyone who has access to your Internet account
- Make sure that your anti-virus software is up to date, so that it can detect and eliminate viruses
- Update your applications and operating system to reduce security exposures
- Check that security measures are active on your computer
