Є закрита вакансія, можу зарефералити. Дуже важливо мати тех.скіли що вказані (продукти мають свою специфіку) та гарну англійську. ЗП нажаль не знаю, але мене не ображають 😄
Локація Торонто, режим праці - гібрид, треба бути у офісі кілька днів на тиждень.
BioConnect Inc:
Position: Application Consultant L1 (Customer Technical Support)
Key Responsibilities/Requirements:
Provide exceptional customer service by resolving client issues via phone or email, managing incidents, and troubleshooting remotely using Salesforce and GoToAssist. Collaborate with internal teams to escalate complex problems, maintain virtual machines and devices, and create technical resources. Participate in on-call rotations and support additional functions such as QA, Solutions Consulting, and Marketing.
Must Haves:
• Academic background or equivalent experience in computer science, networking, software troubleshooting.
• Experience with Client/server applications, Windows Server / 11, Microsoft SQL Server,networking and TCP\IP.
• 1+ years’ experience providing application support directly to end users.
• Very strong verbal and written communication skills with the ability to own issues and develop into a technical leader both internally as well as with the client.
• Ability to translate technical complexity into easy-to-understand instruction communicated over the phone.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks and meeting deadlines.
• Ability to quickly triage customer issues and clearly identify resolutions to diffuse any potential for dissatisfaction.
• Elite problem solver.
• Flexible and adaptable to changing priorities.
• Willingness to learn with strong technical appetite.
• An unwavering commitment to our customers' success.
Great to Haves:
• Strong technical skills / experience with RHEL / CentOS, HTML, XML, HTTP, NGINX
Web Server, Ruby on Rails, security hardware, electronics or iOS/Android devices
• Experience providing phone / email technical or customer support of electronics and/or
IOT devices.
