Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
You have reached our dedicated team for individuals affected by the situation in Ukraine.
We verified the information you provided; however, we require further information in order to access your application file.
In order to better assist you, we invite you to resubmit your request by filling out the IRCC Web form and add the keyword UKRAINE2022 in the Tell us about your situation box in order for us to prioritize your request. Please also include the following information:
Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
Date of birth (YYYY-MM-DD),
Client ID Number, UCI or Application Number,
Country of birth,
Type of application,
Date on which the application was submitted or received,
Mailing method (courier, Canada Post (registered or regular mail), etc.),
company used,
confirmation no.,
Complete address (including the postal code and the unit number) where the application was sent,
Receipt number,
Current address,
Telephone number(s),
Email address, and
All information and documents (if applicable) that were submitted with your previous request.
If you are contacting us about someone else's application, we will only share information with you if the principal applicant has authorized you to get information about their application.
To make sure we prioritize your question, please also:
Complete the IRCC Web form by using the applicant's name and date of birth in the Tell us about yourself section,
Include the following information in the Tell us about your situation box:
your surname and complete given name (including middle name, if applicable), and
If applicable, provide a Use of a Representative (IMM 5476) form, a Release of Information to an Individual (IMM 5475) form or a Power of Attorney in order to be authorized to receive the requested information.
We will gladly reply to your enquiry following reception of the above information.
We recommend consulting the page immigration measures for people affected by the Russian invasion of Ukraine for more information.
It is important to keep your contact information up to date. If you moved or if your contact information changed, please inform us of your new contact information (telephone number and residential, mailing and email addresses) by using the IRCC Web form.
We invite you to visit our website regularly, as more details will be posted as they become available.
You can also sign up for email updates on the Russian invasion of Ukraine.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
Download application forms and guides
Change of address
Check your application status
Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
Sincerely,
Jeffrey, agent # 4949
Immigration, Refugees and Citizenship Canada
www.canada.ca/en/services/immigration-citizenship.html
CONFIDENTIALITY NOTICE: If you are not the intended recipient or if you received this communication in error, please delete the message without copying or disclosing it.
Note The information provided may change without notice. If there is conflicting information between the text in the email and the Immigration and Refugee Protection Act, the Citizenship Act or their regulations, the Act and/or Regulations prevail. This email was sent to you in the language of your choice. The information on the IRCC website is available in both official languages. The masculine form is used for convenience; it refers to all genders. The date of birth and country of birth have been omitted from this response for privacy reasons. All information sent to IRCC through the Contact Us web form has been sent and received and the omission will not impact IRCC’s decision.😔
