Job Purpose:Registry clerks assess customer needs and manipulate databases in order to process over 160 products in the areas of motor vehicles, vital statistics, land titles, personal property and corporate registry on behalf of their employers and Service Alberta.
Duties and Responsibilities:SERVE CUSTOMERS
answer over-the-phone enquiries
greet customers and offer services
identify services required
determine whether accredited to provide required service
provide information
establish customers' eligibility
examine customers' documents
verify identities of customers
assess customers' behaviours and character
print requested products
review products with customers
obtain signatures
check work
deliver products
USE DATABASES
access appropriate databases
navigate in databases
access procedural guides/links
maintain data integrity
locate correct forms and inventory
issue products
finalize processes
HANDLE PAYMENTS
calculate fees
collect fees
apply fees
balance financial transactions
Duties and Responsibilities:FOLLOW POLICIES AND PROCEDURES
follow policies and procedures for each service
explain procedures to customers
advise customers
apply Freedom of Information and Protection of Privacy (FOIP) Act
apply Personal Information Protection Act (PIPA)
avoid giving legal advice
apply fraud and detection procedures and take action as necessary
access help
store documents and information securely
protect individual identification and passwords
adhere to employee and agent codes of conduct
secure physical workspaces and inventory
follow paper/document management protocols
DEMONSTRATE PERSONAL AND INTERPERSONAL SKILLS
present self as professional and friendly to customers and co-workers
use resources properly
manage time well
demonstrate good communication skills
manage stress
demonstrate ethical conduct
work as a member of a team
troubleshoot technical problems, e.g., printer jams, system crashes
pay attention to detail
be caring
be assertive
work well under pressure
respect the confidentiality of sensitive customer information
respect public security
Qualifications:
18 years of age or older
satisfactory Police Information Check
high school diploma or high school equivalency diploma
post-secondary courses in business, retail and/or computers are assets
Knowledge and Skills:
provide customer service
conduct needs assessments
use computers (email, Internet, Service Alberta databases)
find information in policy and procedure manuals
follow policies and procedures
solve problems
speak, read, write and understand English (the ability to speak in other languages used by customers is an asset)
Working Conditions:
work in an office environment
work at a computer station located at a customer service counter
work with the public
spend a large portion of the day standing or sitting
