Доброго дня, шукаю роботу
Liudmyla Shevchenko
Calgary, AB
[email protected] –(587)-968-2591
Summary of Qualifications
Results-driven team leader with experience in managing cleaning operations and retail environments. Strong in customer service, team coordination, inventory management, and maintaining high standards of cleanliness and safety. Skilled communicator with a focus on achieving operational goals and delivering exceptional client satisfaction.
Work Experience
Team Lead | Aspen Clean | Calgary, Alberta 10/2022 – Present
● Led a team of cleaners, coordinating daily schedules, assigning tasks, and ensuring timely completion of all duties to meet company and client standards.
● Performed cleaning tasks, including sweeping, mopping, dusting, sanitizing, vacuuming, and waste disposal, maintaining a high standard of hygiene and cleanliness.
● Provided transportation for team members to job sites, ensuring punctuality and reliability. Conducted quality control checks on completed tasks, ensuring compliance with client expectations and workplace standards.
● Trained and mentored new employees on cleaning procedures, equipment usage, and health and safety protocols to ensure a productive and safe work environment.
● Managed inventory of cleaning supplies and equipment, ensuring availability and proper maintenance for seamless operations.
● Communicated directly with clients to understand specific cleaning requirements, resolve issues, and provide progress updates.
● Ensured compliance with health and safety guidelines, fostering a secure and efficient workplace.
● Maintained accurate records of attendance, supply usage, and task completion for reporting and payroll purposes.
Retail Store Associate | Eldorado | Cherkasy, Ukraine 02/2020 – 05/2022
● Answered customer inquiries regarding items, prices, and brands, demonstrating strong product knowledge to enhance the shopping experience.
● Processed daily shipments, organized and maintained the warehouse area, and ensured merchandise presentation standards were consistently upheld.
● Delivered exceptional customer service by efficiently processing refunds, exchanges, and purchases in compliance with company guidelines.
● Assisted with Fitting Room duties by maintaining a clean and organized counter area, ensuring necessary supplies were readily available, and addressing customer inquiries promptly. Supported sales initiatives by maintaining a well-stocked and visually appealing sales floor to drive customer engagement.
● Collaborated with team members to achieve store performance goals during high-traffic periods and promotional events. Ensured adherence to loss prevention protocols while delivering a seamless checkout and service experience.
● Collaborated with team members to meet store performance goals, ensuring seamless operations during peak periods and promotional events.
Education:College diploma 2014 years Mykolayiv Professional School of Trade and Restaurant Service and acquired the profession of cashier-controller
Financial Accounting |
Skills: Attention to Detail, Quality Control & Compliance, Problem Solving & Conflict Resolution, Time Management, Learning Agility, Computer Proficiency, Customer Service Excellence ,Calendar Management, Microsoft Office Suite, Communication and teamwork.
References: Available upon request.
